Policy | ChefHub

Returns & Warranty Policy for ChefHub

At ChefHub, we are committed to ensuring your satisfaction with our commercial kitchen equipment. Our Returns and Warranty Policy outlines the terms under which you can return products and the warranty coverage provided.

Returns Policy

We accept returns on eligible items under the following conditions:

Items must be returned within 30 days of delivery.
The product must be unused, in its original packaging, and in a resalable condition.
Proof of purchase must be provided.
Customized or special order items are non-returnable.

To initiate a return, please contact our Customer Service Department at (860) 382-3596 or email us at sales@mail.chefhub.com.

Return Process

Once your return request is approved, please follow these steps:

Pack the item securely in its original packaging.
Include a copy of your receipt and a note stating the reason for the return.
Ship the package to the following address:

4242 Six Forks Road, Raleigh, NC, 27609

Please note that return shipping costs are the responsibility of the customer unless the item is defective or an error was made in fulfillment.

Refunds

Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method within 5-7 business days.

Warranty Policy

ChefHub offers a standard warranty for all products sold through our store:

A one-year warranty covering defects in material and workmanship.
Warranty coverage applies only to the original purchaser and is non-transferable.
Warranty does not cover damages caused by misuse, neglect, accidental damage, or normal wear and tear.

To request warranty service, please contact our Customer Service Department with the following information: